These Terms of Service (“Terms”) govern your access to and use of the website operated by Hong Kong Liwu Trading Co., Limited (“Company,” “we,” “our,” or “us”), as well as any purchases of customized trophies and medals (approximately 20–30 product types) made through our platform.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.
1. Company Information
Company Name: Hong Kong Liwu Trading Co., Limited
Registered Address: Room 803B, 8/F, West Coast International Building, 290–296 Un Chau Street, Cheung Sha Wan, Hong Kong
2. Eligibility
By using our website, you represent and warrant that:
- You are at least 18 years old
- You have the legal capacity to enter into binding agreements
- You will use the website in accordance with applicable laws and regulations
3. Scope of Services
We provide customized trophies and medals based on customer specifications, including but not limited to:
- Logos and artwork
- Text engravings
- Design layouts and finishes
All products are made to order and tailored to individual customer requirements.
4. Account and Information
You may be required to provide information when placing orders.
You agree to:
- Provide accurate, current, and complete information
- Update information as necessary
- Maintain the confidentiality of your details
We are not responsible for issues arising from inaccurate or incomplete information.
5. Orders and Acceptance
5.1 Order Placement
An order is considered an offer to purchase products under these Terms.
5.2 Order Acceptance
We reserve the right to:
- Accept or reject any order
- Cancel orders due to errors, availability issues, or policy violations
5.3 Design Confirmation
Orders will proceed to production only after design details are reviewed and approved by the customer.
6. Pricing and Payment
6.1 Pricing
All prices are displayed on the website and are subject to change without notice.
6.2 Payment
Payment must be completed before production begins.
Payments are processed through secure third-party providers. We do not store full payment details.
6.3 Currency and Fees
Prices may be subject to currency differences, taxes, or transaction fees depending on location and payment provider.
7. Customized Products
7.1 Nature of Customization
All products are manufactured according to customer-provided specifications.
7.2 Customer Responsibility
Customers are responsible for ensuring that:
- All submitted designs are accurate
- Content does not violate any laws or third-party rights
7.3 Final Approval
By approving a design, you accept full responsibility for:
- Spelling and content accuracy
- Layout and specifications
8. Production and Delivery
Production and shipping timelines are estimates and may vary depending on:
- Design complexity
- Order volume
- External logistics factors
We are not liable for delays beyond our control.
9. Returns and Refunds
Returns, refunds, and replacements are governed by our Return & Refund Policy.
Due to the customized nature of our products:
- Most items are non-returnable
- Exceptions apply only under specific conditions such as defects or errors
10. Intellectual Property
10.1 Company Property
All website content, including text, images, and designs, is owned by the Company or its licensors.
10.2 Customer Content
Customers retain ownership of submitted designs but grant us a limited license to:
- Use the content for production purposes
- Process and fulfill orders
10.3 Infringement
Customers must ensure that submitted content does not infringe any third-party intellectual property rights.
We reserve the right to refuse orders that may violate such rights.
11. Prohibited Uses
You agree not to:
- Use the website for unlawful purposes
- Submit false or misleading information
- Upload harmful or malicious content
- Attempt to interfere with website functionality
Violation of these terms may result in termination of access.
12. Limitation of Liability
To the maximum extent permitted by law, the Company is not liable for:
- Indirect, incidental, or consequential damages
- Loss of profits, data, or business opportunities
- Delays caused by third-party services
Our total liability is limited to the amount paid for the product.
13. Disclaimer of Warranties
All products and services are provided “as is” and “as available.”
We do not guarantee:
- That the website will be uninterrupted or error-free
- That products will meet all subjective expectations
Minor variations in customized products are normal and not considered defects.
14. Indemnification
You agree to indemnify and hold harmless the Company from any claims, damages, or liabilities arising from:
- Your use of the website
- Your violation of these Terms
- Your submitted content
15. Termination
We reserve the right to suspend or terminate access to our website if:
- These Terms are violated
- Fraudulent or abusive behavior is detected
Termination does not affect any existing obligations.
16. Force Majeure
We are not responsible for failure or delay caused by events beyond our control, including:
- Natural disasters
- Government actions
- Supply chain disruptions
17. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how we collect and use personal data.
18. Modifications to Terms
We may update these Terms at any time. Changes will be effective upon posting.
Continued use of the website constitutes acceptance of the updated Terms.
19. Governing Principles
These Terms are governed by applicable laws and regulations relevant to our operations.
20. Dispute Resolution
In the event of a dispute:
- Parties should attempt to resolve the matter amicably
- Further action may be taken in accordance with applicable laws
21. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.
22. Entire Agreement
These Terms constitute the entire agreement between you and the Company regarding use of the website and services.
23. No Waiver
Failure to enforce any provision of these Terms does not constitute a waiver of such provision.
24. Assignment
We may assign or transfer our rights and obligations under these Terms without restriction.
Users may not assign their rights without prior consent.
25. User Responsibilities
Users agree to:
- Provide accurate information
- Review design approvals carefully
- Comply with all applicable laws
26. Final Interpretation
All interpretations of these Terms are at the sole discretion of Hong Kong Liwu Trading Co., Limited.
27. Acceptance of Terms
By accessing the website or placing an order, you confirm that you have read, understood, and agreed to these Terms of Service.