This Shipping Policy (“Policy”) applies to all orders placed with Hong Kong Liwu Trading Co., Limited (“Company,” “we,” “our,” or “us”). This Policy outlines how orders are processed, handled, and delivered. By placing an order through our website, you agree to the terms set forth below.
1. Company Information
Company Name: Hong Kong Liwu Trading Co., Limited
Registered Address: Room 803B, 8/F, West Coast International Building, 290–296 Un Chau Street, Cheung Sha Wan, Hong Kong
2. Overview
Hong Kong Liwu Trading Co., Limited specializes in customized trophies and medals (approximately 20–30 product types). Due to the personalized nature of our products, shipping timelines include both production and delivery periods.
We strive to ensure reliable and efficient delivery while maintaining product quality and accuracy.
3. Order Processing
3.1 Processing Time
All orders go through a processing phase before shipment, which includes:
- Order verification
- Design confirmation
- Production scheduling
Processing time may vary depending on:
- Product type
- Design complexity
- Order quantity
Orders will only proceed to production after design details have been confirmed.
4. Production Time
As all products are customized, production is required before shipping.
4.1 Production Factors
Production time depends on:
- Custom design requirements
- Materials and finishes
- Manufacturing workload
4.2 Customer Responsibility
Delays in providing design approvals or necessary information may extend production timelines.
5. Shipping Time
Shipping time begins after production is completed and the order has been dispatched.
5.1 Delivery Estimates
Delivery times vary depending on:
- Destination country or region
- Shipping method selected
- Carrier operations
Shipping timeframes are estimates only and are not guaranteed.
6. Shipping Methods
We use third-party shipping carriers to deliver orders. Available shipping options may vary depending on the destination and order details.
The selection of shipping method may affect:
- Delivery time
- Shipping cost
- Tracking availability
7. Shipping Costs
Shipping costs are calculated based on factors including:
- Package size and weight
- Destination
- Shipping method
The final shipping fee will be displayed at checkout before order confirmation.
8. International Shipping
We offer international shipping to various locations.
8.1 Customs and Duties
For international orders:
- Customs duties, taxes, and import fees may apply
- These charges are determined by the destination country
- The customer is responsible for all applicable fees
8.2 Customs Delays
Customs processing may cause delays that are beyond our control.
9. Shipping Address
9.1 Accuracy
Customers must provide accurate and complete shipping information.
9.2 Responsibility
We are not responsible for:
- Incorrect or incomplete addresses
- Failed deliveries due to customer error
Additional charges may apply for reshipping.
10. Order Tracking
Tracking information may be provided once the order has been shipped, depending on the shipping method used.
Customers can use the tracking details to monitor delivery progress.
11. Delivery Attempts
Shipping carriers may attempt delivery multiple times. If delivery fails:
- The package may be returned
- Additional shipping charges may apply for redelivery
Customers are responsible for ensuring availability to receive shipments.
12. Lost or Delayed Shipments
12.1 Delays
We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- External factors beyond our control
12.2 Lost Packages
If a shipment is lost:
- Customers should notify us within a reasonable timeframe
- We will assist in investigating the issue with the carrier
Resolution will depend on the carrier’s findings.
13. Damaged Shipments
If a package arrives damaged:
- Customers must inspect the package upon delivery
- Any damage should be documented with photos
- Claims should be submitted promptly
Such cases will be handled in accordance with our Return & Refund Policy.
14. Split Shipments
Orders containing multiple items may be shipped separately depending on:
- Production schedules
- Product availability
Customers will be informed if split shipments occur.
15. Risk of Loss
Risk of loss and ownership transfer to the customer once the order has been handed over to the shipping carrier.
16. Shipping Restrictions
We reserve the right to:
- Refuse shipment to certain locations
- Limit shipping options based on logistical constraints
17. Delivery Confirmation
Delivery is considered complete when:
- The package is marked as delivered by the carrier
- The shipment reaches the provided address
We are not responsible for lost items after confirmed delivery.
18. Changes to Orders
18.1 Before Shipment
Shipping details may be modified before the order is shipped.
18.2 After Shipment
Changes cannot be made once the order has been dispatched.
19. Holidays and Peak Seasons
During peak periods or holidays:
- Processing and shipping times may be extended
- Delays may occur due to increased demand
We recommend placing orders in advance during such periods.
20. Force Majeure
We are not liable for delays or failures caused by events beyond our control, including:
- Natural disasters
- Government actions
- Transportation disruptions
- Supply chain issues
21. Shipping Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be reflected by updating the “Effective Date.”
Continued use of our website constitutes acceptance of any updates.
22. Customer Responsibilities
Customers agree to:
- Provide accurate shipping information
- Complete design approvals promptly
- Monitor shipment tracking where available
Failure to fulfill these responsibilities may result in delays or additional costs.
23. Limitation of Liability
Our responsibility is limited to:
- Proper handling and dispatch of orders
- Assistance with shipping-related issues
We are not liable for:
- Carrier delays
- Customs issues
- Indirect or consequential damages
24. Acceptance of Terms
By placing an order, you confirm that you have read, understood, and agreed to this Shipping Policy.