Hong Kong Liwu Trading Co., Limited (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy. This document describes how we collect, use, disclose, and safeguard your information when you visit our website and purchase our customized trophies and medals (approximately 20–30 product types), as well as your rights and choices regarding your personal information.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the website.
1. Company Information
Company Name: Hong Kong Liwu Trading Co., Limited
Registered Address: Room 803B, 8/F, West Coast International Building, 290–296 Un Chau Street, Cheung Sha Wan, Hong Kong
2. Information We Collect
We may collect various types of information from and about users of our website, including:
2.1 Personal Information
Personal information refers to any information that identifies you as an individual. This may include:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order details and customization specifications
- Payment-related information (processed through secure third-party payment providers)
2.2 Non-Personal Information
We may also collect non-personal information automatically when you interact with our website, such as:
- Browser type and version
- Operating system
- IP address
- Device information
- Pages viewed and time spent on the website
- Referring URLs
2.3 Customization Data
As we specialize in customized trophies and medals, we may collect design-related data, including:
- Uploaded logos or images
- Text inscriptions
- Design preferences
This information is used solely for fulfilling your custom orders.
3. How We Collect Information
We collect information through various methods, including:
3.1 Direct Collection
You provide information directly to us when you:
- Place an order
- Fill out forms on our website
- Upload design files or customization instructions
- Communicate with us through the website
3.2 Automatic Collection
We use cookies and similar tracking technologies to collect certain information automatically when you visit our website.
3.3 Third-Party Services
We may receive information from third-party service providers involved in payment processing, shipping, or website analytics.
4. Use of Your Information
We use the information we collect for various purposes, including:
4.1 Order Processing
- To process and fulfill your orders
- To manage payments and transactions
- To deliver customized products
4.2 Customer Support
- To respond to inquiries and provide assistance
- To handle returns, exchanges, or complaints
4.3 Website Improvement
- To analyze usage trends
- To improve website functionality and user experience
4.4 Communication
- To send order confirmations and updates
- To notify you about changes to our policies
We do not use your personal information for purposes beyond those described without your consent.
5. Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Performance of a Contract: To fulfill your orders
- Legitimate Interests: To improve our services and website
- Legal Obligations: To comply with applicable laws and regulations
- Consent: Where required for specific activities
6. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information. However, we may share your information in the following situations:
6.1 Service Providers
We may share your information with trusted third-party providers who assist us in:
- Payment processing
- Order fulfillment
- Shipping and logistics
- Website hosting and maintenance
These providers are obligated to protect your information and use it only for the intended purpose.
6.2 Legal Requirements
We may disclose your information if required to do so by law or in response to valid legal requests.
6.3 Business Transfers
In the event of a merger, acquisition, or restructuring, your information may be transferred as part of the business assets.
7. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfill the purposes outlined in this policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Customization data (such as uploaded designs) may be retained for record-keeping or repeat order purposes unless otherwise requested.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Secure server environments
- Encryption where applicable
- Access controls and authentication procedures
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on applicable laws, you may have the following rights:
9.1 Access
You have the right to request access to the personal information we hold about you.
9.2 Correction
You may request correction of inaccurate or incomplete information.
9.3 Deletion
You may request deletion of your personal data, subject to legal obligations.
9.4 Restriction
You may request restriction of processing under certain conditions.
9.5 Data Portability
You may request a copy of your data in a structured format.
9.6 Objection
You may object to certain types of data processing.
To exercise these rights, please contact us through the available communication channels on our website.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. These may include:
- Session cookies for website functionality
- Analytical cookies to understand user behavior
You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. We encourage users to review the privacy policies of any external sites they visit.
12. International Data Transfers
As an international business, your information may be transferred to and processed in locations outside your jurisdiction. We take appropriate measures to ensure that such transfers comply with applicable data protection laws.
13. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected by updating the “Effective Date” at the top of this page. Continued use of the website after changes constitutes acceptance of the updated policy.
15. Data Accuracy
We rely on the information you provide to us. It is your responsibility to ensure that all personal information submitted is accurate and up to date. Inaccurate information may affect order fulfillment and service quality.
16. Payment Information
All payment transactions are processed through secure third-party payment providers. We do not store full payment card details on our servers. Payment information is handled in accordance with industry security standards.
17. Custom Product Data Handling
Due to the nature of our business in customized trophies and medals:
- Design files and specifications are used exclusively for production
- Customer-provided content remains the responsibility of the customer
- We do not use custom designs for any purpose other than fulfilling orders
Customers must ensure that submitted designs do not infringe on any third-party rights.
18. Data Minimization
We collect only the information necessary for:
- Processing orders
- Providing services
- Improving user experience
We do not collect excessive or unrelated personal data.
19. Confidentiality
All personal and order-related information is treated as confidential. Access to such information is limited to authorized personnel who require it for operational purposes.
20. Contact and Communication
All communications regarding privacy matters should be conducted through the official communication methods provided on our website. We will respond to inquiries within a reasonable timeframe in accordance with applicable regulations.
21. User Responsibilities
Users of our website agree to:
- Provide accurate and lawful information
- Use the website in compliance with applicable laws
- Respect intellectual property rights when submitting custom designs
Failure to comply may result in refusal of service.
22. Compliance with Applicable Laws
We adhere to applicable data protection laws and regulations relevant to our operations. Where required, we implement additional safeguards to ensure compliance.
23. Limitation of Liability
While we take reasonable measures to protect your information, we are not liable for:
- Unauthorized access beyond our control
- Data breaches caused by third-party services
- User negligence in safeguarding personal information
24. Acceptance of Policy
By using our website, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, you should discontinue use of the website immediately.